SWAT team · Infrastructure and security emergencies
When something critical goes down, haste cannot be the method.
An elite team for when your system has gone down, has been attacked or can no longer cope. We contain the damage, get operations back up and look for the root cause, with evidence you can review. Even in an emergency, every step is documented.
Prefer email? Write to us at hola@habil.mx
Trusted by organizations where continuity and security are non-negotiable
- BanCoppel
- Zurich
- Allianz
- GNP Seguros
- MetLife
- Costco
- Seguros Multiva
- Aserta
- Bx+
- Veolia
- Truper
- Argos
In an emergency, the first thing lost is the method
When operations are at a standstill, everyone wants to do something: restart, open a port, restore a backup, blame the provider. Every action taken without a diagnosis can erase the trail of what happened, open another door or cover up the symptom so that it comes back on Monday.
And often the problem did not start that day. We find controls that look as if they are in place and do not cover the case that matters.
When you call us
«We were attacked.»
Intrusions and security incidents
We contain the damage, investigate how they got in and close the door, taking care of the evidence of what happened.
«We want to know whether we can be attacked.»
Penetration testing and hardening
With your written authorization and an agreed scope, we look for the open doors before someone else does and tell you how to close them: access, configurations, permissions and whatever was left exposed.
«It went down and will not come back up.»
Systems down
Diagnosis first and recovery in steps, to bring operations back without creating another problem.
«It goes down every week.»
Recurring outages
We look for the root cause, not another restart. What keeps repeating has a reason, and it can be measured.
«It can no longer cope.»
Insufficient infrastructure
A diagnosis of what fails and why, and a prioritized plan to correct it without stopping operations.
«We find out from our customers.»
Monitoring
Metrics, logs and alerts connected to what matters, so that you find out before your customers do.
«We need it now.»
Urgent infrastructure
We set up what is needed with the discipline of a project: written as code and documented, even when the deadline is short.
Even in an emergency, with method
Contain.
First, the damage is stopped: what was compromised is isolated or what went down is stabilized, without erasing the evidence.
Understand.
What happened, since when and why, with data and not with assumptions.
Correct.
The cause, not the symptom. Every change is validated and recorded.
Deliver.
A technical report with what was found, what was done, how it was verified and what remains on your side, such as the keys that should be changed.
Why an emergency goes wrong so often
Pressure pushes you to act without a diagnosis.
A timely restart calms everyone down and erases the trail of what happened.
Controls that look as if they are in place.
The dashboard is green and the door is still open, because the control does not cover the case that matters.
What is exposed cannot be seen from the inside.
Storage with public read access or a key forgotten in a file give no warning: you have to go out and look for them.
Stopping the attack without stopping the customer.
Blocking automated traffic without cutting off legitimate users requires measuring before closing.
What keeps repeating.
A recurring outage almost never has a single cause, and restarting hides it.
That is why we come in with method: what is done in an emergency has to be explainable afterwards, to your management and to your auditor.
What we have already done
A production system recovered after days down.
The entry point reinforced on all the servers of an operation: end-to-end perimeter hardening.
Blocking of automated traffic measured in millions of requests, without cutting off legitimate traffic.
Controls that looked green and did not cover the case that mattered, detected.
Storage with public read access and exposed credentials, detected, with their rotation plan.
Almost a terabyte, verified object by object
Even in an emergency, with method
We received access at 10:00. By 13:17 the transfer was complete: almost a terabyte moved from one cloud to another, verified object by object with a cryptographic fingerprint that the client can reproduce on its own.
Before touching the backup, the method was tested on a sample. The technical report was delivered the same day.
What Hábil does
We come in when you need us, handle the emergency and leave you the evidence and the plan so that it does not happen again. If you later want a solid, documented foundation, or a release path that is not scary, we do that too.
Would you rather not reach an emergency again?
Infrastructure provisioningDoes the problem start on release day?
Going to productionIs what you need to launch a product or a rate?
Retícula, which is delivered operated by HábilFrequently asked questions
- Do I have to be a client to call you?
- No. You can write to us for the first time in the middle of the emergency.
- Do you need access to everything?
- Only to what is necessary for the emergency. When we finish, we remove the access we used and tell you which keys should be changed.
- What do I receive at the end?
- A technical report: what was found, what was done, how it was verified and what remains pending on your side.
- Do you do penetration testing even when there is no incident?
- Yes. It is better to find the open door before someone else does. The scope is agreed in writing before starting.
- Does this replace my team?
- No. We work with your team and, when we finish, we leave it what we found so that it can operate it.
- Do you work both in the cloud and on your own servers?
- Yes: on AWS, Google Cloud, Microsoft Azure, Linode or another cloud, in your data center or in both.
Tell us what is happening
Write to us on WhatsApp: what went down or what you saw, since when and what you have tried. The first conversation is at no cost.
Prefer email? Write to us at hola@habil.mx